Can't find my charger in the app

If you have not yet install the app and configured your chargers, see this help center article for more information: Connecting FreePower chargers to the mobile app

Sometimes the app needs a reboot. To be sure you are properly force closing the app, check out these supporting articles:

• ‍iOS

• Android

Tap the main settings icon and then tap "Clear Discovery" to clear the list of chargers. This will force the app to immediately start looking for chargers again.

1. If a charger is found, finish setting up your charger. See this help center article for more information: Connecting FreePower chargers to the mobile app
2. If no chargers were found, continue to the next section.

Restarting your phone can sometimes clear networking errors that are prohibiting your phone from connecting to FreePower chargers.

Performing a hard reset will bring your charger back to factory settings and allow for you to re-attempt to pair your charger to your Wi-Fi network.

See this article for instructions on how to perform the hard reset: Hard-Reset

After performing the hard reset, connect your charger to your Wi-Fi network through the app: Connecting FreePower chargers to the mobile app

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