Description1. Reset your charger1. Reset your charger2. Connect your charger to a Wi-Fi network
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Hard Reset Your Wireless Charger

Article summary

Description
1. Reset your charger
2. Connect your charger to a Wi-Fi network

Video instructions

Instrucciones en video, en español

What you'll need

Description

If you are having trouble finding your charger in the app and suspect the charger needs to be reset, perform the following steps.

1. Reset your charger
  1. Unplug your charger, wait 2 seconds, then plug it back in
  2. Repeat this process a minimum of 4 times
  3. Leave your charger plugged in
  4. The halo should blink, then turn bright white
2. Connect your charger to a Wi-Fi network
  1. Click "+NEW" to re-configure your charger to your Wi-Fi network
  2. See this help center article for for information: Connecting FreePower chargers to the mobile app

If you have additional questions or didn't find what you are looking for, please contact our support team.

Contact

Are you experiencing issues with your charger and need help troubleshooting?

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