To confirm if you phone is compatible, review our help center article on confirming device compatibility.
If your phone appears to start charging, but you do not believe it is gaining in battery percentage, please review the following steps:
If the battery percentage hasn't changed:
We've put together a thorough article on things to know about FreePower, which include all of the issues you may experience while charging, please review our things to know article.
In rare cases, your phone’s wireless charging capability may be malfunctioning. To confirm if your phone is working as expected, place it on a different wireless charger for 30 minutes to check for performance differences.
If you’ve completed all the steps above and the issue persists, please contact our support team for further assistance.